Shipping Methods & Costs

For your best service, your order is shipped through courier company.

Orders, if the product is immediately available, are delivered within five working days to major cities of Greece and urban centers. For the rest of the regions the delivery varies accordingly and can reach seven working days.

In areas designated as inaccessible by the cooperating courier company, delivery time may be different. Deliveries from the courier company are made from Monday to Friday from 9.00 – 15.00. If you want, you can contact the local offices of the courier company to pick them up even faster. Deliveries are not made on holidays.

 

Shipping Costs

GREECE

Shipping costs for shipments up to 3 kg are €5.
For each additional kilo the charge is 1.50 € / Kg.
The cost of cash on delivery is € 2.50.
For purchases over 60€ and weight under 3Kg shipping is free for all Greece.

ALL OTHER COUNTRIES

Shipping is calculated based on weight and country of dispatch on the cashier page. For any question you can contact us.

 

Returns policy

The consumer has 14 calendar days to return the product he bought – for any reason even unnecessarily and request a replacement or refund. Communication via e-mail at [email protected] must also precede.

Once the goods have been shipped, they must be returned in excellent condition, unused and in the original packaging to:

TO METOXI
El. Venizelou 61,
54631 Thessaloniki
Greece
tel. +30 2310 275930

Please note that returned products must not be used, worn, washed, modified or damaged and the labels accompanying the product must be present, as they were when you received it along with the retail receipt or invoice. You must also contact via e-mail at [email protected] to be given return instructions.

Under current European legislation, the responsibility for the products to be sold lies with the trader. In practice, this means that the products purchased by the consumer are covered by a minimum two-year legal guarantee. Therefore, within these two years the consumer has the right, in case he considers that a product is defective or does not correspond to the advertised appearance or function, to send the product to the respective trader and then the trader to undertake the verification process or not what the customer says (verification is done either by the store itself or by the manufacturer / importer).

In case the product proves to be defective due to construction, then the consumer can request repair of the product or replacement of the product or reduction of the price or cancellation of the contract and full refund of the amount paid. If the product does not prove to be defective then it is simply returned to the consumer. Also, in case the customer sends a defective product to the store, then he pays the shipping costs himself. If the product proves to be defective, then the shipping costs must be reimbursed by the store to the customer.